Frequently asked Questions
Do you provide International delivery?
Yes - Worldwide Shipping. Custom fees may apply.
How do I return an item?
Step 1: How to return
-
Go to Orders & Return if you have an account.
-
Find the order you want to return and click return item(s).
-
Select each item and your reason for returning.
-
Return label will be sent to your email with the information of the courier service.
Step 2: Prepare your return
-
Place the item inside the original packaging.
-
Attach your return label which will be emailed to you on the packaging.
-
Give the waybill Document to the Courier.
RETURNS
We accept returns only in the USA.
Must be within 7days from the day your order was delivered
How do I track my order?
Tracking will be sent to customer email provided.
How can I contact your couriers?
Tracking details will be provided.
What are your delivery options?
For Standard shipping in the USA (5-7 days)
For International Shipping (7-14 days)
What is your returns policy?
-
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
-
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
-
When trying on footwear, please do not mark the soles or damage the shoe box
-
Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
-
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
